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Privacy and Legal

1. Key details

This policy describes how Charles Warner Ltd collects, protects and uses the information that you give us whether via our website, verbally or in writing.
If you are asked for information when using this website, it will only be used in the ways described in this privacy policy.

2. Introduction

We gather and use certain information about individuals so that we can provide information about products and services, and to enable certain functions on this website.
We also collect information to help us understand how visitors use this website and to present relevant information to them.

3. The data we gather

If you consent, we may collect the following information:

4. How we use this data

Collecting this data helps us understand how to respond to your enquiry, and deliver products and services to meet your requirements.
We may use the data:

5. Marketing

We may send you direct marketing in relation to our own products and services by phone and post provided this is in accordance with any marketing preferences that you have given us.

We will only send you direct marketing in relation to our products and services by email or SMS where you have consented to this, or where you have not objected to this and we are marketing similar products and services to those which were previously provided by us.

Your agreement to the use of your personal information for direct marketing purposes is optional and if you chose not to consent, your visit to and use of our website will not be affected.
You can choose to opt out of receiving direct marketing information from us at any time by contacting:

By mail: Charles Warner Ltd, Outer Circle Road, Lincoln, LN2 4LD
By email:

6. Cookies and how we use them

What is a cookie? A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information for example how many people use our website, and what pages they tend to visit.

How we use cookies. We may use cookies to:

Cookies do not provide us with access to your computer or any information about you other than that which you choose to share with us.

7. Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you don’t want our website to store cookies on your computer or device, you can set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

8. Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to choose if you wish to receive marketing communications from us.

We may use your data in the course of conducting a business relationship with you, and collecting payments.

It may be necessary to share your information with a legitimate third party in the course of a business relationship, for example a bank, finance provider or payment processor. A list of third party service providers is available on request.

Otherwise, we will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

9. Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We follow procedures to ensure we work with all personal data in line with the General Data Protection Regulations.

10. Legal basis for processing

The legal bases we rely on to process your personal information are as follows:

11. How long do we keep your personal information

12. Links from our website

Our website may contain links to other websites.

Please note that we have no control of websites other than our own website. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s privacy policy fully.

13. Your rights

The following section explains your rights. These rights are not absolute and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that we are allowed and required to do so under data protection laws. Nothing in this Privacy Policy is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

14. Updating this policy

We may update this policy occasionally. The latest version will be published on this page. This privacy policy was last updated on 15 May 2018

15. How to contact us:

If you have any questions about this policy, please contact us by email or write to the address below.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, please contact us by email or write to the address below.

If you wish to contact us about the manner in which your data is handled, your personal preferences, your rights over your personal information, please contact us by email or write to the address below.

By mail: Charles Warner Ltd, Outer Circle Road, Lincoln, LN2 4LD
By email: